PRIVACY POLICY
CartelChat Privacy Policy
This Privacy Policy explains how Graphics Cartel processes information when you use the CartelChat application, website, and related services.Information you provide
We process information you provide when using CartelChat, including your email address, username, display name, profile information, messages, comments, uploaded photos, videos, audio and files, community information, credit and transaction records, reports, and communications with support.
Device and service information
We may process push-notification tokens, app version, device platform, security and diagnostic events, feature usage needed to operate the service, and an approximate country derived from an internet address. CartelChat does not request your precise location or contacts.
How we use information
We use information to authenticate users, deliver chats and notifications, host user content, operate community and credit features, prevent abuse and fraud, review safety reports, moderate content, provide support, maintain service security, and comply with applicable legal obligations.
Service providers
CartelChat uses service providers such as Supabase for authentication, databases, server functions, and file storage. Google, Firebase, Expo, Cloudflare, or related services may support Android notifications, application delivery, security, and website hosting. These providers process information according to their applicable terms and privacy policies.
Information visible to other users
Your public profile information, public posts, reactions, comments, and community listings may be visible to other users and visitors. Private messages and restricted content are intended only for authorized users, subject to moderation, security operations, and lawful access where required.
Safety, reports, and moderation
When a user submits a safety report, we may preserve relevant report details and content evidence so administrators can investigate the issue, prevent abuse, enforce our rules, and comply with law. Reports are not displayed publicly.
Retention and deletion
We retain information while it is needed to provide the service, maintain security, prevent fraud, resolve disputes, and satisfy applicable legal requirements. Users may request account deletion inside the app or through our public Account Deletion page. Limited transaction, fraud-prevention, dispute, or safety records may be retained when reasonably required by law or legitimate security needs.
Security
We use access controls and encrypted network connections designed to protect information. No online service can guarantee absolute security. Users should never share passwords, recovery codes, private signing keys, or unnecessary sensitive information in chats.
Children
CartelChat is intended only for users aged 18 and older. Contact us immediately if you believe a minor has created an account or that content may involve child exploitation or endangerment.
Your choices
You can update profile information and privacy controls in the app, block or report users, and request access, correction, or deletion by contacting CartelChat Support.
Changes and contact
We may update this Privacy Policy as the service or applicable requirements change. For privacy questions or requests, contact info@cartelchat.net.
Need a clear answer?
Contact our team using the official support email.